The updated in-build Windows Photo app has a lot of features. Many users report that the Windows photo app shows error ” Oops! We couldn’t save that one”. This message appears at the time of saving an image after editing. It is very frustrating to see, this error message after editing an image for a long time. Don’t worry, there are a lot of methods to fix the problem ‘Oops! We Couldn’t Save that one’ Error in Photos App.
Let fix it.
Why this error ‘Oops! We Couldn’t Save that one’ occur in Windows photos app
There could be several reasons behind this error, but the mains reasons behind it are:
- If you edit an image with a third-party photo editing software, it may save the file into a different format. If Windows app cannot recognize the file type or Windows photo app does not support the type of file; this error message will appear.
2. If the EXIF (Exchangeable image file format) data for the image is corrupt, Windows photo app will show you the ‘Oops! We Couldn’t Save that one” message when you try to save the file. In such a case, Windows Paint app is a useful solution. Change the image file type in Paint app.
3. Corrupt or outdated Windows photo app can be the reason behind this problem.
Let’s go to the fixing method:
Fix: ‘Oops! We Couldn’t Save that one’ Error in Photos App
Solution 1: Run Windows Store App Troubleshooter
Windows Troubleshooter can fix almost every type of problem from Windows update, driver to Windows app problem. After facing this problem, your first step should be run Windows store app troubleshooter. To run troubleshooter, follow the method:
Step 1: Open settings by pressing Windows Key + I or type settings in the search bar and open it.
Step 2: Go to Update & security.
Step 3: Click Troubleshooter on the left panel.
Step 4: Scroll down and locate Windows store apps. Click on it and then Run the troubleshooter.
Step 5: Troubleshooter will take sometime to scan your PC. If it finds any issue on your system, you will see the issues list. Then click on Apply the fix.
Now, restart your PC and try to save the file after edit and see if the ‘Oops! We Couldn’t Save that one’ Error is fixed or not. If the problem still continues, go to the next solution.
Solution 2: Modify the folder permissions
You can change folder permission depending on the users. If Windows photo app does not find the permission for the user, it can show the error. First, you need to allow permission to edit the file, then try to edit and save it. To modify the folder permission follow the steps.
Step 1: Go to the folder in which the file , you are trying to edit and save exists. Right click on it.
Step 2: Select properties.
Step 3: Go to security Tab, and click the Edit button.
Step 4: Select user under the Group or user names. If you own the PC and don’t have added another user. Click on system.
Step 5: Under permission for SYSTEM, tick on full control check box.If already the box are checked, keep them as it it.
Step 6: Click on Apply and OK.
Now again try to edit and save the image file, see what happens. If the problem ‘Oops! We Couldn’t Save that one’ Error persists jump to the next solution.
Solution 3: Reset Microsoft Photo App
Resetting an app, clears all data and restore default settings. If you active or deactivate any service or change any settings unconsciously , reset is the remedy of it.
Step 1: Go to settings by pressing Windows Key + I, or click on the start icon and select settings from the left panel.
Step 2: Go to apps.
Step 3: Find Microsoft photos app or type photo in the search field.
Step 4: Click on it and then click Advanced options.
Step 5: Scroll down in the new windows and click the reset button.
Step 6: A new window will ask that the action will permanently delete the app data on this device. Again click on Reset.
Now open the Microsoft photos app and do your task. Does the Oops! We Couldn’t Save that one’ Error in photo app still persist? Move to the next solution.
Solution 4: Change image format using paint
You can change image format using paint tool. The most common image formats of image are JPG and PNG format. Paint app can easily change the image format, and image size changes with its format.
Step 1: Navigate the file, you want to edit and right click on it.
Step 2: Select open with and them choose paint.
Step 3: Then click on File menu and hover on Save As.
Step 4: Select file format from the right panel of the Window. A new windows will open. Write the file name and save it.
Now check if the ‘Oops! We Couldn’t Save that one’ Error in Photos App, solved. If the error message still shows, go to the next solution.
Solution 5: Update Windows 10
Updating might solve your problem. Keep your system updated for better security and updates features.
Step 1: Go to settings by pressing Windows Key + I or click on start icon and select settings on the left panel.
Step 2: Click on update & security.
Step 3; Click the Windows update on the left panel and click on check for updates.
Windows 10 will take some time to check if updates are available then windows download and install it. Restart your PC to make changes. Now edit and save the image file using Microsoft photo app.
Solution 6: Use Save a copy option in Windows photo app
This function creates the a fresh copy of image file, and there is a chance that you will not see the error again.
Step 1. Open Windows photo app.
Step 2. Import or open the image and edit as your choice.
Step 3: Click on the dropdown icon and select save a copy.
If you still face the problem while saving it as a save a copy. Try the next method.
solution 7: Use another image Editor
If you are not able to fix the ‘Oops! We Couldn’t Save that one’ Error in Windows Photos App, use another image editor. Third party image editor softwares provide more features than paint or Windows image app. You can use “irfanview“app to edit photo, it is available in Windows store. The most advanced photo editor is Photoshop by Adobe, but you need to learn a lot to use it.
I hope your problem is solved by these solution. Let me know which solution works for you. If you face another problem on your system, comment below.
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